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FREQUENTLY ASKED QUESTIONS
What business model suits best for my business?
Several factors play a role in determining the best model for your business, including company size, scope of work, toolstack, and internal processes. Contact our sales team for personalized guidance on selecting the most suitable Helpware solution.
What if my business expands and needs to add more options?
Our pricing plans are flexible to accommodate your growth. You can upgrade your plan or add specific services, such as quality assurance, workforce management, or continuous improvement, as your needs evolve.
What are the language requirements for the agents?
Our agents are available in multiple languages to support your business globally. Let us know your specific language needs, and we’ll ensure the right talent is provided.
How long does it take to hire the team?
Hiring timelines vary depending on the size and complexity of the team. For smaller teams, onboarding can begin within weeks. Larger or more specialized teams may require additional time.
Do you provide shared agents?
Yes, shared agents are included in specific plans such as "Talent Only" and "Talent & Primary Support." For "Talent & Full Support," dedicated agents are provided to ensure full focus on your business.
What topics does Foundations training cover?
Foundations training includes core skills such as customer service techniques, communication strategies, and an introduction to your specific business processes. Additional product training and knowledge gap analyses can be added as needed.
Can I customize my plan with add-ons?
Absolutely! Our plans offer a range of add-ons, including training materials, workforce management, process automation, and continuous improvement services, allowing you to tailor the solution to your unique needs.
How does billing work for these plans?
Billing models are flexible. "Talent Only" uses subscription-based monthly billing. "Talent & Primary Support" offers subscription-based or per-hour billing, while "Talent & Full Support" provides per-hour or per-transaction-based billing.
